Return and Exchange policy FAQ

Frequently asked questions about returns, refunds, and exchanges.

How do I return?

Visit our returns center
Enter your order number and email address to start
Follow the instructions and select the items you want to return
Once your request is approved, you will get a confirmation email with shipping guidelines

What items are returnable?

Must be purchased from Aftershokz.com
Within 45 days from the date of purchase

What items are non-refundable?

The following items cannot be returned:

Some accessories. Please contact Customer Happiness Team for details.

What are the refund options?

The following refund options are supported:

Refund to the original payment method.

How do I ship back the items?

For instructions on how to ship the returned products, refer to the email received after placing the return request.

How soon will I get my refund?

Once your returned item is received and inspected, you will be notified via an email. You will also be informed about the approval or rejection of your refund request. If approved, the refund request will be processed within two days of receiving the item and you will be notified the refund is complete. Please note depending on your bank, it may take additional time for the credit to be reflected in your account.

My question is not addressed...

If you have any queries regarding return or refund, reach out to us.

Returns Center